When playing in multiple tabs or refreshing the page while placing bets, your balance on the screen may become out of sync with the server. This can create the appearance that you’ve lost funds, but rest assured, your balance remains unchanged. The on-screen balance will re-sync with the server once you refresh the site. Your balance on the server has remained accurate, reflecting all your bets.
We apologize for this issue and are actively working on a fix! To avoid this, please refrain from playing in multiple tabs or refreshing the page while betting.
To verify that everything is correct, you can review your full transaction and betting history. This will confirm that the server has tracked your activity properly and that your remaining balance is accurate.
We hope this clears up any confusion!